Managed Service Provider: Is your Remote Monitoring and Management vendor hindering your ability to service your clients?

One of the more important services that managed service providers (MSP) provide to their clients is monitoring of their platforms and applications. Ensuring that critical business applications, surrounding hardware and network equipment are healthy and available is vital to businesses and their financial wellbeing. Most MSPs rely on third party vendor solutions for their remote…

Why your MSP cannot keep pace with your changing business needs

Many small and medium sized businesses (SMBs) utilize managed service providers (MSPs) for network monitoring and management (NMM) services. The reasons generally center on cost and complexity, as the majority of on-premise installed solutions can be expensive and complex. Licensing costs can be prohibitively expensive, and many SMBs do not have the technical resources in-house…

How important are analyst evaluations of software vendor solutions and are there any blind spots?

I came across an article the other day regarding NetScout, a provider of network performance management products that is suing Gartner Research over their magic quadrant placement, which they were obviously unhappy with. NetScout is claiming that the vendors that pay for Gartner Research services are ranked above those that do not. This article brought…